OUR RESERVATION & CANCELLATION POLICIES

 
- Prepaid Rates
What We Offer Best value for money, discounted on your hotels and resort reservation, booking required full prepayment via credit cards.
Method of Payment
  We accept payment by VISA, Master Card, and JCB card
  You are able to print and complete a copy of our credit card charge form and fax back to us at
 (+844) 7164133. Please click here for credit card payment form.
  Payment can be also made by Telex Transfer via your bank, click here for our Bank Transfer Details
No online cash transaction.
Booking guarantee with credit card information required.
Credit Card
Charges
You will not be charged at the time of making reservation. But we will debit full amount to your credit card :
  • Once the confirmation is made and hotel voucher is sent to you.

Note : right to change without prior notice according to hotel's condition.
  On your credit card statement, it will be charged from ‘Discovery Indochina Col., ltd, not the hotel.
Confirmation
  We will send you a hotel voucher upon payment via e-mail. This voucher can then be presented upon check-in at the hotel.
  Please do not pay room charges at the hotel again. Only other expenses such as bar bill,  telephone charges, laundry etc will be settled directly at the hotel.
Cancellation Fee
Notification of cancellations/amendments can be accepted via letter, fax, or e-mail only but they will not be guaranteed.

The following scale of charge will be applied depending on the time when the notification of cancellation is received.
  If notification of cancellation is received after sending the confirmed hotel's voucher : US$15 will be charged for our administration fee.
Low Season

Period : May 1 until October 31 for all destinations & May 1 - July 15

  Any cancellations made more then 7 working days* prior to check-in date,
 5% of total room price will apply for handling fee.
  Any cancellations made 7 working days* (or less) prior to check-in date
or in the case of NO-SHOW, one night penalty plus handling fee (5%) willl be charged.
  Amendment need to be made not less then 5 working days* prior to check-in date
(in case of emergency, please contact our reservation directly).
We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
High Season

Period : January 16 - April 30 and November 1 - December 14 for all destinations
  Any cancellations made more then 15 working days* prior to check-in date,
5% of total room price will apply for handling fee.
  Any cancellations made 15 working days* (or less) prior to check-in date
or in the case of NO-SHOW, one night penalty plus handling fee (5%) willl be charged.
  Amendment need to be made not less then 10 working days* prior to check-in date
(in case of emergency, please contact our reservation directly).
We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
Peak Season

Period : December 15 - January 15 / Festive and Holiday period for all deatinations
  Any cancellations made more then 30 working days* prior to check-in date,
two nights penalty plus handling fee (5%) will be charged.
  Any cancellations made less than 30 working days* prior to check-in date
or in the case of NO-SHOW, no refund will be made.
  Amendment need to be made not less then 15 working days*
prior to check-in date (in case of emergency, please contact our reservation directly).
We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
* excludes Saturday, Sunday and  Public Hollidays
Discounted Price Policy
For special prepaid rates we offer wholesale rates direct to you . We have acted as  a Travel Wholesaler in Vietnam , enjoying  discounted  hotel rooms rate.  We offer  these savings on to you which previously only enjoyed by travel agents and corporate clients.